VBRA are a leading and long established trade association in the vehicle damage and repair field
The Vehicle Builders and Repairers Association (VBRA) started life almost 100 years ago – its centenary birthday is in 2014. Originally serving vehicle builders its membership now splits between Car Body Repairers and Specialist body builders from trucks to wheelchair accessible vehicles.
For accident damage repair and renovation members work under the VBRA Consumer Code which is approved by the Trading Standards Institute; the Code’s overriding aim being to offer customers a simple redress system if anything goes wrong.
At the forefront of activity members remain up to date on repair techniques and how to handle the latest technologies – electrical, mechanical and in the body structure. Members recognise that in an accident situation motorists are in unfamiliar territory and will help with advice on the physical repair to their car as a well as with some of the complex issues in dealing with your insurance claim.
VBRA categorises members in terms of what they can do from full structural down to cosmetic repairs to minor dings and dents.
Things to bear in mind:
– It is your car and you should be able to choose where to have it repaired.
– VBRA members, whilst some specialise in particular vehicle marques can repair all makes and models and if for any reason they cannot they will refer to another member who can help you.
– The VBRA repairer is the expert in vehicle repair, not the call centre staff you report your claim to. Don’t let yourself be bullied.
– Adapted vehicles are not easily available as courtesy cars but VBRA members will assist where they can with your continued mobility.
– Many VBRA members also undertake mechanical work, maintenance and servicing.